Terms and Conditions of Sale
The present Terms and Conditions of Sale (T&Cs) apply to any booking made through the website www.domaine-casale-olmia.com ("the Site") by a Customer ("the Customer").
By making a booking, the customer fully and unconditionally agrees to these T&Cs.
Prior to and expressly before making any reservation, the Customer of the Site acknowledges having read and unconditionally accepted these terms and conditions of sale.
Our Hotel reserves the right to adapt or modify these terms and conditions of sale at any time. The terms and conditions of sale applicable to a booking are those published on the Site on the date the booking is registered.
The conditions applicable to the booking of a reservation or service by a customer are those in effect on the day of the booking.
The essential features of the accommodations offered, the prices, and the availability dates of the accommodations are presented in the booking process.
2. Scope of the Terms and Conditions of Sale - Purpose
These terms and conditions of sale exhaustively define all rights and obligations between the company SAS Casale Olmia and the Customer wishing to purchase services offered for sale on the Site. All the terms for booking rooms in our hotel between our hotel and the Customer will be governed by these general conditions. They govern all stages of the sale, from the placement of the reservation to the guarantee of the ordered products, including payment, delivery, and the customer's right of withdrawal.
We inform you that, insofar as you book online, one or more rooms in our hotel, your agreement to the content of these present terms and conditions of sale does not require a handwritten signature.
Our hotel regularly updates the text of the terms and conditions of sale and asks its customers to be aware of the version in effect on the day of the booking.
To this end, the customer has the ability to save and reproduce the general conditions.
When using this site, you declare that you are at least of the minimum legal age and have the legal capacity to enter into a contract.
The reservation is deemed accepted by the customer at the end of the booking process.
To validate a reservation, you must first identify yourself. For this purpose, you fill out, according to the instructions provided to you online, a form made available to you where you include the necessary information for your identification.
4. Booking Process
Bookings made by the customer are done through the digital booking form accessible online on the Site.
The reservation is deemed formed upon receipt of the booking form or reservation request by our hotel, or upon online prepayment by credit card.
Every booking follows the steps below:
- you indicate the criteria of your request
- we offer you one or several options
- you choose the offer that suits you
- a summary of your reservation is displayed (details and total price)
- you check and, if necessary, correct your reservation
- you finally confirm your reservation after accepting our terms and conditions of sale
- you will proceed with the payment for your reservation in secure mode
- a detailed confirmation of your reservation is displayed on the screen (to be printed and kept)
- you will receive a detailed confirmation of your reservation within a maximum period of one hour at the email address you provided to us. The booked stay is only finally secured for you after you receive our confirmation.
5. Customer Service
For any complaint related to a hotel booking, the customer can contact us at:
Phone: +33 (0)683 489 185
Address: A Casa Campagnola, 20214 MONCALE
6. Cancellation or Modification by the Customer
In accordance with article L. 221-28 12° of the Consumer Code, the customer does not have any right of withdrawal as provided for in article L. 221-18 of the Consumer Code.
The sales conditions of the reserved rate specify the possible terms and conditions for cancellation and/or modification of the reservation.
When the sales conditions of the booked rate allow:
The modification of the reservation can be made directly with our hotel, whose telephone details are provided in the reservation confirmation sent by email.
In the event of an interruption of the stay, the agreed full price will be charged. In the case of bookings with prepayment, no refund will be granted as a result.
Unless otherwise stated in the rate chosen by the customer, the latter must leave the room before 11:00 AM on the day of the end of the reservation. Otherwise, an additional night will be charged.
7. Hotel Stay
The customer agrees and undertakes to use the room as a responsible and considerate individual. Therefore, any behavior contrary to good morals and public order will lead our hotel to request the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. In the event that no payment has yet been made, the customer will have to pay for the nights stayed before leaving the establishment.
The customer agrees and undertakes to respect the House Rules of our hotel. In the event of non-compliance by the customer with any of the provisions of the House Rules, our hotel will be obliged to ask the customer to leave the establishment without any compensation.
In the event that, for a reason beyond its control, our hotel is unable to honor the reservation made, it will make its best efforts to relocate you at its expense to a hotel located nearby.
The photographs displayed on our hotel's website are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate our hotel provide as accurate an overview as possible of the accommodation services offered, variations can occur, especially due to changes in furniture or potential renovations.
Our hotel cannot be held liable for the non-performance or poor performance of the reservation in the event of force majeure, third-party actions, actions by the customer, including unavailability of the internet network, inability to access the website, external intrusion, computer viruses, or in the case of unauthorized payment by the cardholder's bank.
Our Site contains links to other websites over which we have no authority. Our hotel is not responsible for the content of such third-party sites that you choose to visit by clicking a link from our Site.
Any reservation or payment that is irregular, non-operational, incomplete, or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation at the customer's expense, without prejudice to any civil or criminal action against the latter.
Claims related to the non-execution or poor execution of hotel services must, under penalty of forfeiture, be brought to the attention of our company in writing within eight days after the departure date from the hotel, directly to the hotel at the contact details mentioned above.
The prices related to the reservation of services are indicated both before and during the booking process.
The prices shown are per room for the number of person(s) and the date selected.
The prices are confirmed to the client in the total amount, in the hotel's commercial currency and are only valid for the duration specified on the Site.
If the debit at the hotel is made in a currency other than the one confirmed during the reservation, the exchange fees are borne by the client.
All bookings, regardless of their origin, are payable in the local currency of the hotel, unless specific provisions indicated on-site.
Breakfast is not included in the price. Unless otherwise stated on the Site, additional services are not included in the price.
The tourist tax is to be paid directly on-site to the hotel, except in the case of online prepayment where this amount may be included.
The prices take into account the VAT applicable on the day of booking, and any change in the applicable VAT rate will automatically be reflected in the prices shown on the billing date.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date.
Conversion into foreign currency is provided for informational purposes and is non-contractual. Only the currency confirmed during booking is guaranteed (if this currency is different from the one used at the hotel, any potential charges remain the responsibility of the client).
If a rate implies that payment is made at the hotel upon arrival or departure of your stay, and the client's currency is not the same as the hotel's, the rate charged by the hotel may differ from the one communicated during booking due to the potential fluctuation of exchange rates between the booking date and the stay dates at the hotel.
Our hotel, when confirming the client's booking, will indicate the total amount of the reservation.
Rates may be increased by various taxes depending on cities/countries. The Client commits to paying the various taxes, without any dispute with the hotel.
The payment provider is solely authorized and responsible for the choice of credit cards accepted as a payment method for a reservation on the site.
By providing his bank details, the Client accepts in advance and unconditionally that our hotel proceeds with the secure transaction. Therefore, the Client authorizes his bank to debit his account based on records or statements sent by our hotel or by any company designated by it, even in the absence of invoices signed by the account holder.
For all credit card payments on our site, the electronic certificate issued by the telepayment manager will serve as proof of the amount and date of the transaction, as well as the electronic archiving means set up by our establishment. In this regard, the server dates and times will be binding between the parties.
An invoice will be provided to the client at the time of check-out.
If, for any reason (opposition, refusal from the issuing center, etc.), the debit of the sums due by the Client proves impossible, the reservation will not be recorded by our hotel.
The amount due by the Client is the amount indicated on the reservation confirmation transmitted by email to the Client.
Payment will be made, depending on the rate appearing in the T&Cs, either directly at the hotel, on-site on the day of arrival, or in advance.
Our hotel reserves the right to refuse any reservation in the event of an existing dispute with the Client, especially in the case of: total or partial non-payment of a previous reservation by the Client, in cases where a payment dispute persists, refusal of payment authorization by credit card, non-payment, or partial payment if the Client has engaged in fraudulent activity, or for any other legitimate reason. Our hotel's liability can, in no case, be invoked in this regard.
At the time of prepayment, the amount debited during the reservation includes: the price of the accommodation, taxes related to the accommodation, the price of catering if breakfast is chosen, catering-related taxes, and any other additional services selected by the Client.
In the case of a rate subject to online prepayment, the advance sum, which is the deposit, is debited at the time of the reservation.
13. Cancellation or No-Show at the Hotel
In accordance with Article L 121-21, 12° of the Consumer Code, the Client does not have the right of withdrawal provided for in Article L 121-21 of the Consumer Code.
To cancel a reservation, the client is asked to contact the hotel directly - by phone at 06 83 48 91 85, every day of the week - by email at
The cancellation of a reservation is effective upon receipt of an email from the hotel confirming it.
The cancellation of the reservation will result in the deduction of the deposit paid at the time of booking on the establishment's website.
In case of cancellation or modification 14 days before the arrival date, the establishment does not charge any fees.
In case of late cancellation or modification after this period, the establishment charges 100% of the amount of the first night. In case of a no-show, the establishment charges the total amount of the reservation.
In the event of an interruption of the stay, the entire agreed price will be collected.
14. Respect for Privacy
Our website is committed to protecting your personal data and privacy.
During your visits to our website, we may ask you for information through forms or when creating your customer account. The requested information, indicated by an asterisk, is mandatory. They are necessary for processing your requests. This information is intended for our hotel for the purpose of recording and processing your reservations and managing your customer account.
All data communicated to our hotel are intended exclusively for our establishment.
It is recalled that during your reservation, our hotel collects personal data. These data are necessary for processing your reservation and may be communicated in whole or in part to the contractual partners of the establishment involved strictly in the execution of the reservation.
We may also ask you, by email, to provide proof of your identity and residence, and possibly a partially masked scan copy of the front and back of your credit card (under no circumstances should you communicate the security cryptogram), in order to protect you from fraudulent transactions. Through these documents, we guarantee better security by ensuring that you are indeed the owner of the credit card used.
In the absence of the requested justifications or if the documents provided are not conclusive and do not allow our hotel to ensure the identity of the author of the reservation, the reality of the domicile, or the apparent solvency conditions, our hotel will be entitled to cancel the reservation.
In accordance with the Data Protection Act of January 6, 1978, you have, at any time, a right of access, rectification, and opposition to all your personal data by writing, by mail, and justifying your identity, to our establishment, at the following address: A Casa Campagnola, 20214 MONCALE, or at the following email address:
Depending on your choices made during the creation or consultation of your account, you may receive offers from our hotel. If you no longer wish to, you can request this at any time via your client area or by writing to us at the following address:
We inform you that this automated processing of information, in particular the management of users' email addresses, has been declared to the CNIL under the number: N°2081099.
15. Agreement on Proof
Emails will be taken as evidence between the parties, as will the automatic registration systems used on the Site, especially regarding the nature and date of the reservation.
By express agreement, electronic communications are considered by our hotel and by the Client to have a probative value equivalent to that of written documents.
Our computer records, kept under reasonable security conditions, will provide evidence of communications, reservations, and payments made.
16. Force Majeure
Force majeure refers to any event outside the control of the parties that is both unforeseeable and insurmountable, which prevents either the client or our hotel from fulfilling all or part of the obligations stipulated in the contract. Events typically recognized as force majeure or fortuitous cases are those generally accepted by the jurisprudence of the French Courts and Tribunals.
Neither party can be held responsible towards the other party in case of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the reciprocal obligations of the parties, and each party bears the costs arising from it.
17. Applicable Law
These General Terms and Conditions of Sale are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
18. Completeness - Scope of these T&Cs
These General Terms and Conditions, the sales conditions of the rate reserved by the client, and the booking voucher or request express the entirety of the obligations of the parties.
No general or specific conditions communicated by the client can be integrated into these general conditions.
If one or more stipulations of these general terms and conditions are held to be invalid or declared as such under a law, regulation, or following a final decision by a competent court, the other stipulations will retain all their force and scope.